Support

What kind of support is available?
We offer priority customer support via email (support@thedigitalrestaurant.com) and phone (Growth marketing package).
Wed, 13 Jan, 2021 at 6:36 AM
How do I send support requests?
The recommend way to send support request is by creating a ticket on support portal. Create support request now The other option is sending an email to...
Wed, 13 Jan, 2021 at 5:23 PM
What happens when I send a support request?
When a support request is received via email, a support ticket is created in our system and assigned to the appropriate person in the team. We start on ...
Wed, 13 Jan, 2021 at 5:19 PM
What are scheduled monthly updates?
Our support team performs scheduled monthly updates at the end of each month. Updates are performed on website, menu items and pricing, online ordering, mar...
Wed, 13 Jan, 2021 at 5:18 PM
How do I change the menu (new items/ update pricing)for my restaurant?
The restaurant menu is published across multiple places on the internet. When changing this information, it is important to update it everywhere to make sur...
Fri, 17 Dec, 2021 at 12:11 PM
What happens when marketing services are ended?
When our marketing service contract is ended for any reason, a clearly defined "transition process" is executed by our support team to complete ha...
Thu, 16 Sep, 2021 at 5:47 PM