The Digital Restaurant - Customer Support Portal

Sales 5

• How do I contact the sales?
• How do I signup?
• Can I get a demo of NGAZE?
• What are your marketing packages?
• When can I expect to see results?

Onboarding 26

• What is the "new client" onboarding process?
• How long is the onboarding process?
• Do I get a monthly marketing report?
• Changing account details
• Inviting your team onboard

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Marketing Support 6

• What kind of support is available?
• How do I send support requests?
• What happens when I send a support request?
• What is the marketing review process for clients?
• How do I change the menu (new items/ update pricing) for my restaurant?

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Off-boarding 1

• What is the off-boarding process?

Getting Started 12

• [Video] How to register on NGAZE
• How do I sign up on the NGAZE marketing platform?
• How do I login to NGAZE marketing platform?
• Ngaze Home Page
• NGAZE: Dashboard

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Configuration 3

• [Video] Connnecting restaurant Facebook page
• How do I connect my Facebook business page?
• How do I edit menu items?

NGAZE Tokens 2

• A Guide To NGAZE Tokens
• FAQs on NGAZE Tokens

Marketing Playbook 3

• How to create the 52-week Marketing Playbook?
• How do I add events to Marketing Playbook?
• How do I set an offer?

Multi-Channel Campaigns 4

• How do I schedule an email campaign?
• How to do a Google Post from NGAZE?
• How to post on Google from NGAZE?
• How to do Push messaging from the platform ?

Customer Database 1

• What is email verification process?

Collaboration 0

AI 1

• How accurate is AI generated content on NGAZE?

Automation 0

Offers & Promotions 6

• How do I create a new restaurant promotion?
• How to discontinue a marketing offer?
• How do I add a Google post?
• How to promote catering?
• How do I send push messaging to a customer base from the platform?

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Email Marketing 11

• Why is "Email address verification" required on NGAZE platform?
• What is GDPR?
• How to improve email deliverability?
• How to verify Email Address Using the Amazon SES Console?
• How to verify website domain with Amazon SES?

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Social Media Marketing 4

• How to create a social media campaign?
• What is the ideal frequency and best time to post?
• What are the best social media channels to use?
• Why do I Social Media Marketing for my business?

Mobile Marketing 6

• How do I send a text to a customer base from the platform?
• What kind of mobile marketing campaigns can you run?
• Can I use emojis in SMS messages?
• What are the different statuses in SMS campaign?
• What is the character limit for SMS messages?

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Local Marketing 0

Video Marketing 1

• How do i do video marketing for my restaurant?

Design 6

• How can I update the restaurant website design?
• How to develop engaging website content?
• Who would own the data on restaurant website?
• How to install Google Analytics on restaurant website?
• How do I integrate all the social sites on the platform?

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Hosting 8

• How to migrate Wordpress website to TDR server?
• How to update website DNS to TDR server hosting?
• Why is my restaurant website not reachable?
• OneSignal Setup Guide for WordPress
• OneSignal Setup Guide (Non-WordPress Sites)

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Online Ordering 8

• Online ordering customer is not receiving notification
• How do I make amendments on an existing offer to my restaurant?
• How do I add any menu changes for my restaurant ?
• What do I do if there are any disputes in regards to billing or an incorrect charge?
• How can I add new coupons for my restaurant?

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SEO 5

• How to rank my restaurant website higher in Google?
• Do you make SEO updates on restaurant website?
• How soon can I see SEO results?
• Sitemap Optimization
• Common SEO Questions Clients Ask

Setup 8

• How does the loyalty rewards program work?
• What are the features of rewards program?
• How to edit customer profile?
• What happens when customer signs up?
• How to setup the tablet?

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Earn/Redeem Rewards 3

• How customer earn rewards?
• How customer can see the rewards earned?
• How can customer redeem rewards?

Design 0