The Digital Restaurant - Customer Support Portal

Sales 2

• How can I contact sales team?
• How can I customize my marketing packages?

Onboarding 10

• What is the onboarding process for new clients?
• How to provide social media networks and directory access for NGAZE?
• How to setup Google Business Profile and provide agency access?
• How to connect Instagram to your Facebook business page on a web browser?
• How to add Instagram to the Facebook business page on the Facebook Mobile App?

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Marketing Support 4

• How do I get support for issues?
• What are scheduled monthly updates?
• What is the marketing review process for clients?
• How do I update the restaurant menu?

End of Service 1

• What is the end-of-service transition process?

Getting Started 12

• How do I sign up on the NGAZE marketing platform?
• How do I login to NGAZE?
• What marketing channels are available on NGAZE?
• Overview of NGAZE Home
• Intro to NGAZE Dashboard

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Configuration 4

• How do I connect my Facebook business page on NGAZE?
• [Video] Connnecting restaurant Facebook page
• How do I edit menu items?
• Email Verification Process

NGAZE Tokens 2

• A Guide To NGAZE Tokens
• FAQs on NGAZE Tokens

Marketing Playbook 3

• How to create the 52-week Marketing Playbook?
• How do I add events to Marketing Playbook?
• How do I set an offer?

Multi-Channel Campaigns 4

• How do I schedule an email campaign?
• How to do a Google Post on NGAZE?
• How to post on Google from NGAZE?
• How to do Push messaging on NGAZE?

Customer Database 0

Collaboration 1

• How do I manage images and digital assets on NGAZE?

AI 1

• How accurate is AI generated content on NGAZE?

Automation 0

Offers & Promotions 5

• How do I create a new restaurant promotion?
• How to discontinue a marketing offer?
• How do I add a Google post?
• How to promote catering?
• How do I send push messaging to a customer base from the platform?

Social Media Marketing 5

• How to create a social media campaign?
• Do you provide Instagram marketing services?
• What is the ideal frequency and best time to post?
• What are the best social media channels to use?
• Why do I Social Media Marketing for my business?

Email Marketing 10

• What is GDPR?
• How to improve email deliverability?
• How to verify Email Address Using the Amazon SES Console?
• How to verify website domain with Amazon SES?
• I cannot access my restaurant domain email?

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Mobile Marketing 6

• How do I send a text to a customer base from the platform?
• What kind of mobile marketing campaigns can you run?
• Can I use emojis in SMS messages?
• What are the different statuses in SMS campaign?
• What is the character limit for SMS messages?

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Local Marketing 0

Video Marketing 1

• How do i do video marketing for my restaurant?

Reviews Management 0

Design 6

• How can I update the restaurant website design?
• How to develop engaging website content?
• Who would own the data on restaurant website?
• How to install Google Analytics on restaurant website?
• How do I integrate all the social sites on NGAZE?

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Hosting 10

• How to migrate Wordpress website to TDR server?
• How to update website DNS to TDR server hosting?
• Why is my restaurant website not reachable?
• OneSignal Setup Guide for WordPress
• OneSignal Setup Guide (Non-WordPress Sites)

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Online Ordering 7

• Online ordering customer is not receiving notification
• How do I add any menu changes for my restaurant ?
• What do I do if there are any disputes in regards to billing or an incorrect charge?
• How can I add new coupons for my restaurant?
• How do customers sign up for loyalty rewards?

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SEO 10

• How to rank my restaurant website higher in Google?
• Do you make SEO updates on restaurant website?
• How soon can I see SEO results?
• How to do sitemap optimization for website?
• Common SEO Questions Clients Ask

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Setup 8

• How does the loyalty rewards program work?
• What are the features of rewards program?
• How to edit customer profile?
• What happens when customer signs up?
• How to setup the tablet?

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Earn/Redeem Rewards 3

• How customer earn rewards?
• How customer can see the rewards earned?
• How can customer redeem rewards?

Design 0